NEW TEXTURES ARE IN STOCK!!

FAQ

Hair

How long will the hair last?

With the proper care 10-12 months .

Can I color this hair?

Yes, all the hair we provide is 100% raw virgin hair. After dyeing it'll no longer be virgin. Make sure to keep the hair conditioned and moisturized after coloring.

When will I get the hair?

Shipping is 5-7 business days for basic shipping after a 2 day processing, *after a bank verification is completed (see policy). The hair will be to you no longer than 9 days after ordering. Pre-Orders will take up to 8-10 days to receive your hair. For special orders and wigs can take up to 14 days.

How much hair do I need?

Our bundles are between 100-105g each. The longer the lengths the shorter the wefts. Therefor a full sew in you’ll typically need 2-4 bundles. If you’re using a frontal or closure we recommend you use 2-3 bundles.

14” to 18” - 2 to 3 bundles | 20” to 26” - 3 bundles | 26” and longer - 4 bundles 

Why are each bundle not the exact same?

Our hair is collected from donors and each bundle are from different donors. We will do our best to provide you with the most similar bundles.

What's the difference between raw virgin hair and virgin hair?

Raw virgin hair is collected from one particular donor and is not treated in any type of way. The pieces are more consistent in color and texture.

Virgin hair can be collected from multiple donors, which means if my hair is a natural state and it's virgin hair, it can be collected from myself as well as yourself and a couple of other people. As long as our hair match in color, they can bound it together on a weft as one particular bundle.

Do you have shorter and longer lengths than what's on the website?

Yes we provide lengths 10" to 34". Request only!

If you would like these lengths give us an email requesting the price list and you’ll be able to order from there. Note ordering other lengths than what’s on the website will take up to 10 business days for you to receive the hair. 

Can I return or exchange the hair?

We don’t accept returns. We can exchange the hair, but it has to be within 5 days of receiving the hair. The hair can NOT be worn, brushed, washed, fingered through, combed or cut. We can not exchange if the hair is not in the same condition as was sent. We also can not exchange if you would the same texture as ordered. Give us a call at 404.229.4575, Mon-Fri., 9am-5pm EST., or email us at support@shopwithshawnadanae.com so we can start on the exchange process and our team will do the best we can to accommodate you.

 

Accessories

When will I get my order?

Shipping is 5-7 business days for basic shipping after a 2 day processing, after a bank verification is completed (see policy). Your item will be to you no longer than 9 days after ordering.

Can I return my item?

We don’t accept returns.

Can I exchange my item?

We can exchange, but it has to be within 5 days of receiving the item. The item can NOT be worn. We can not exchange if the item is not in the same condition as was sent. You can exchange for anything else in our store, if you exchange for something more expensive you'll have to pay the new balance. If you exchange for something cheaper you'll receive a store credit. Give us a call at 404.229.4575, Mon-Fri., 9am-5pm EST., or email us at support@shopwithshawnadanae.com so we can start on the exchange process and our team will do the best we can to accommodate you.

 

Beauty

When will I get my order?

Shipping is 5-7 business days for basic shipping after a 2 day processing, after a bank verification is completed (see policy). Your item will be to you no longer than 9 days after ordering.

What are mink eyelashes made of?

Our mink lashes are made of 100% Natural Human Hair. Each lash is 100% hand crafted by skilled artisans. Our bands are extremely thin and flexible for ultimate comfort.

How many times can I reuse my mink lashes?

With proper care, each pair can be worn up to 8-15 times. Make sure to use the correct glue, please don't use hair glue for these pretty lashes. Make sure to clean your lashes properly with either baby shampoo or makeup remover and place them in their tray or a lash case in order to maintain the natural shape and protect them from any dust and bacteria.

Can I return or exchange my lashes?

Unfortunately, we DON'T accept returns or exchanges on lashes under any circumstances due to hygiene purposes.

Can I put mascara onto my lashes?

Yes, you can however we recommend you don't add mascara onto your minks' which will take away from your beautiful falsies.